We have chosen to list here our answers to the most frequently asked questions by our customers, a list that we complete and keep updated over time.
Frequently Asked Questions (FAQs)
1. What types of products do you offer on Mode-confort.com?
We offer a wide range of products suitable for incontinence, such as pajamas, panties, bodysuits in different materials such as cotton, rubber, vinyl, and much more. Our entire collection is exclusive and is only sold on our online stores.
2. Are the products suitable for children and adults?
Yes, we make items suitable for both children and adults. However, as orders for items in adult sizes have been in the majority since this year, we have not chosen to put our entire children's collection online. For example, not all of our pyjama suits presented in adult sizes are listed in sizes from 6 to 16 years old. Nevertheless, according to your requests, we can add new models in these sizes. Also, do not hesitate to contact us to make your needs known. We will try to respond as best and as quickly as possible.
Other articles such as the Multizip sweatshirt or the jumpsuits can be made in both children's sizes (112 cm to 170 cm) and adult sizes (162 cm to 190 cm statures).
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3. Do you offer washable and reusable clothes?
Yes, specialized in making sustainable comfort clothing, all our items of our manufacture are washable and reusable.
4. How to choose the right size for clothes?
On each product sheet, you will find a size guide to help you choose the most suitable size for your needs. And we advise you to order your usual size. However, in case of doubt or a mismatch of height or stature (as for a child whose stature does not correspond to that of his age), do not hesitate to contact us via WhatsApp, by email or via our future chat window.
5. Can I return a product if the size doesn't fit?
Made-to-order items are not returned or refunded.
Nevertheless, we accept product exchanges, provided we have similar products in stock in a different size than the one you ordered it in. In this case, if the size ordered does not fit, you have seven days following receipt of your order, to inform us in writing, by email or WhatsApp messaging, of your return request. We will then contact you to validate the possibility of an exchange and in this case, provide you with a return number and the address to which the package should be addressed. Any return of an order, even partial, made without a return number or made after the deadline will not be processed.
Please see our Terms and Conditions for more information .
6. What if an item has defects in finish or quality?
In case of any defect in finish or quality, we accept return for exchange, at our expense. In this case, please make your request for an exchange known by email or WhatsApp messenger, within seven days of receipt of your order. We will then contact you to validate the possibility of an exchange and in this case, provide you with a return number and the address to which the package should be addressed. Any return of an order, even partial, made without a return number or made after the deadline will not be processed.
6. Do you offer promotions or discounts on your products?
Yes, we have regular promotions going on. Be sure to check out our website so you don't miss out on our special offers.
7. Where do your products come from and how are they made?
All our products are made in France, in a workshop that guarantees jobs and local training. We make it a point of honor to offer ethical and quality manufacturing.
8. How can I contact customer service if I have any additional questions?
For any questions or requests for assistance, you can contact us via our contact page on the website or through the Whatsapp link available at the same place.
9. Do you offer free shipping on your products?
Yes, we offer free shipping on all orders of €299 or more. Take the opportunity to discover our collections at no extra cost.
10. Can I find customer reviews about your products?
Yes, you can check out the testimonials of our satisfied customers in the "What our customers say about us" section on our website.
11. What are the delivery times for in-stock items?
In-stock items are shipped within approximately 20 business days after your order has been validated. You will receive a confirmation email with delivery details.
12. Can I return an item if I change my mind?
In accordance with our general terms and conditions of sale, made-to-order items will not be returned unless there is a fault attributable to Mode-confort.com. Please read our return policy carefully before making any purchase.
Do not hesitate to consult our online store to discover all our products and benefit from fashion adapted to specific needs with confidence.
